AirMD+
privacy policy
Last updated: January 2025
Introduction
HatchingPoint LLC ("Company", "we", "us", or "our") operates the AirMD+ mobile application. This Privacy Policy describes how we collect, use, and share information when you use our App and related services.
Information We Collect
Account Information:
- Email address and password (encrypted)
- Google profile information if using Google Sign-In
Device and Sensor Data:
- Device identifier (MAC address)
- Temperature readings (supply air, return air)
- Calculated metrics (delta T, efficiency ratings)
- Timestamps and device firmware version
Equipment Information:
- Photos of HVAC labels (processed for text extraction, not stored)
- Equipment specifications extracted via AI
Other Data:
- Approximate location (with permission) for weather insights
- App usage patterns and crash logs
- Subscription status (via Apple)
How We Use Your Information
- Provide and maintain App functionality
- Store and display temperature history and analytics
- Generate AI-powered performance insights
- Process equipment scans and extract specifications
- Send filter reminders and alerts (if enabled)
- Improve the App and develop new features
- Provide customer support
Data Storage and Security
Your data is stored securely using Supabase (hosted on AWS) with encryption in transit and at rest. Row-level security ensures you can only access your own data. Some data is cached locally on your device, and authentication tokens are stored in iOS Keychain.
Information Sharing
We do not sell your personal information.
We share data with trusted service providers:
- Supabase: Database hosting (account data, readings)
- OpenAI: AI analysis features (anonymized data)
- Apple: Authentication and payments
- Google: Authentication (optional)
We may disclose information if required by law or legal process.
AI Features and Data Processing
When using AI features, your temperature data is sent to OpenAI for analysis. Data is anonymized with no personal identifiers. Equipment photos are processed in real-time for text extraction and are not stored by OpenAI. We do not use your data to train AI models.
Hardware Device Data
The AirMD+ hardware Device collects temperature readings and device health metrics. During setup, WiFi credentials are transmitted directly to the Device over local network and stored only on the Device—not sent to our servers.
Your Rights and Choices
- Access: View your data within the App at any time
- Correction: Update account and equipment details in the App
- Deletion: Request account deletion by emailing support@hatchingpoint.com
- Location: Enable/disable in device settings
- Notifications: Manage in App settings
Data Retention
- Temperature readings: Retained while account is active
- Equipment data: Retained while account is active
- Account data: Deleted within 30 days of deletion request
Children's Privacy
AirMD+ is not intended for children under 13. We do not knowingly collect personal information from children under 13.
California Privacy Rights
California residents have additional rights under CCPA: right to know what data is collected, right to delete, right to opt-out of sale (we don't sell data), and right to non-discrimination. Contact support@hatchingpoint.com to exercise these rights.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use after changes constitutes acceptance.