Clarify
privacy policy
Effective Date: January 1, 2025
1. Introduction
Clarify ("we," "our," or "us") operates the Clarify mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you consent to the data practices described in this policy.
2. Information We Collect
We collect:
- Account Information: Team name, email addresses, and user profiles for agency members
- Feedback Data: Customer feedback entries submitted for categorization and task creation
- Task Data: Action items, categories, priorities, and deadlines created from feedback
- Usage Data: App interaction data, timestamps, and performance metrics
- Analytics Data: Feedback trends, response effectiveness, and team productivity metrics
- Integration Data: Data exchanged with connected CRM and communication tools
We do NOT collect: precise location, contacts outside of the app, browsing history, or data from unrelated apps.
3. How We Use Your Information
- Provide automated feedback categorization
- Generate actionable tasks from customer feedback
- Prioritize and highlight critical feedback items
- Provide analytics and insights on feedback trends
- Integrate with your existing CRM and tools
- Process subscriptions (via Apple)
- Improve and optimize the Service
- Comply with legal obligations
We do NOT sell, rent, or trade personal information.
4. Data Storage & Security
- Secure Storage: All client feedback data is securely stored and encrypted using industry-standard protocols
- Compliance: Data handling complies with insurance industry regulations and data protection standards
- iCloud Backup: May sync if user enables iCloud backup on their device
- Access Controls: Role-based access ensures team members only see appropriate data
- Security: Industry-standard encryption in transit and at rest
5. Third-Party Services
- CRM Integrations: When you connect third-party CRM tools, data is exchanged according to those services' privacy policies. We only share data necessary for integration functionality.
- AI Processing: Feedback text may be processed using AI services for categorization and sentiment analysis. We use enterprise APIs and have opted out of training data usage.
- Apple: Payment processing via App Store
We may disclose information if required by law.
6. International Data Transfers
Data may be transferred to the United States for processing. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place for international transfers.
7. Data Retention
- Active Data: Retained while your subscription is active
- Archived Data: Historical analytics retained per your retention settings
- Deletion: Request data deletion through Settings or by contacting support
- Third-Party: Subject to respective service retention policies
8. Your Privacy Rights
General Rights: Access, Deletion, Export, Correction, Objection
CCPA (California): We don't sell data; right to know and delete
GDPR (EU/EEA): Rights to access, rectification, erasure, restriction, portability, objection
9. Children's Privacy
Clarify is intended for professional business use and is not designed for users under 18 years of age. If you believe we have collected data from a minor, please contact us at support@hatchingpoint.com.
10. Changes to Policy
Updates will be posted in-app and on this website with a new effective date. Continued use of the Service constitutes acceptance of the updated policy.