Clarify

Effective Date: January 1, 2025

1. Introduction

Clarify ("we," "our," or "us") operates the Clarify mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

We collect:

Account Information: Team name, email addresses, and user profiles for agency members
Feedback Data: Customer feedback entries submitted for categorization and task creation
Task Data: Action items, categories, priorities, and deadlines created from feedback
Usage Data: App interaction data, timestamps, and performance metrics
Analytics Data: Feedback trends, response effectiveness, and team productivity metrics
Integration Data: Data exchanged with connected CRM and communication tools

We do NOT collect: precise location, contacts outside of the app, browsing history, or data from unrelated apps.

3. How We Use Your Information

Provide automated feedback categorization
Generate actionable tasks from customer feedback
Prioritize and highlight critical feedback items
Provide analytics and insights on feedback trends
Integrate with your existing CRM and tools
Process subscriptions (via Apple)
Improve and optimize the Service
Comply with legal obligations

We do NOT sell, rent, or trade personal information.

4. Data Storage & Security

Secure Storage: All client feedback data is securely stored and encrypted using industry-standard protocols
Compliance: Data handling complies with insurance industry regulations and data protection standards
iCloud Backup: May sync if user enables iCloud backup on their device
Access Controls: Role-based access ensures team members only see appropriate data
Security: Industry-standard encryption in transit and at rest

5. Third-Party Services

CRM Integrations: When you connect third-party CRM tools, data is exchanged according to those services' privacy policies. We only share data necessary for integration functionality.
AI Processing: Feedback text may be processed using AI services for categorization and sentiment analysis. We use enterprise APIs and have opted out of training data usage.
Apple: Payment processing via App Store

We may disclose information if required by law.

6. International Data Transfers

Data may be transferred to the United States for processing. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place for international transfers.

7. Data Retention

Active Data: Retained while your subscription is active
Archived Data: Historical analytics retained per your retention settings
Deletion: Request data deletion through Settings or by contacting support
Third-Party: Subject to respective service retention policies

8. Your Privacy Rights

General Rights: Access, Deletion, Export, Correction, Objection

CCPA (California): We don't sell data; right to know and delete

GDPR (EU/EEA): Rights to access, rectification, erasure, restriction, portability, objection

9. Children's Privacy

Clarify is intended for professional business use and is not designed for users under 18 years of age. If you believe we have collected data from a minor, please contact us at support@hatchingpoint.com.

10. Changes to Policy

Updates will be posted in-app and on this website with a new effective date. Continued use of the Service constitutes acceptance of the updated policy.

11. Contact

Email: support@hatchingpoint.com

Company: HatchingPoint

Optional advertising measurement

Some Hatching Point apps include Meta's SDK in a disabled state. It initializes only when measurement is enabled for that app and you authorize tracking through Apple's App Tracking Transparency prompt. When enabled, device identifiers, product interactions, and verified purchase event details such as value and currency may be shared with Meta for advertising measurement and analytics. Payment-card details are never shared. You can deny the request or revoke permission later in iOS Settings.

2. Information We Collect

We collect:

Account Information: Team name, email addresses, and user profiles for agency members

Feedback Data: Customer feedback entries submitted for categorization and task creation

Task Data: Action items, categories, priorities, and deadlines created from feedback

Usage Data: App interaction data, timestamps, and performance metrics

Analytics Data: Feedback trends, response effectiveness, and team productivity metrics

Integration Data: Data exchanged with connected CRM and communication tools

We do NOT collect: precise location, contacts outside of the app, browsing history, or data from unrelated apps.

3. How We Use Your Information

Provide automated feedback categorization

Generate actionable tasks from customer feedback

Prioritize and highlight critical feedback items

Provide analytics and insights on feedback trends

Integrate with your existing CRM and tools

Process subscriptions (via Apple)

Improve and optimize the Service

Comply with legal obligations

We do NOT sell, rent, or trade personal information.

4. Data Storage & Security

Secure Storage: All client feedback data is securely stored and encrypted using industry-standard protocols

Compliance: Data handling complies with insurance industry regulations and data protection standards

iCloud Backup: May sync if user enables iCloud backup on their device

Access Controls: Role-based access ensures team members only see appropriate data

Security: Industry-standard encryption in transit and at rest

5. Third-Party Services

CRM Integrations: When you connect third-party CRM tools, data is exchanged according to those services' privacy policies. We only share data necessary for integration functionality.

AI Processing: Feedback text may be processed using AI services for categorization and sentiment analysis. We use enterprise APIs and have opted out of training data usage.

Apple: Payment processing via App Store

We may disclose information if required by law.

Optional advertising measurement