doordot
support
Need help with DoorDot? We're here to assist you.
Contact Us
For bug reports, questions, or feedback, email us at:
support@hatchingpoint.comWe aim to respond within 48 hours.
Common Questions
How do I set up my DoorDot?
Open the app, tap "Add a Dot," name it, and write the link to an NFC sticker using the built-in writer. You can also print the QR code as an alternative.
Why am I not receiving notifications?
Make sure notifications are enabled in Settings > DoorDot. Also ensure you're signed into iCloud and have an active internet connection.
Can I use DoorDot without NFC?
Yes — every Dot has a QR code and a shareable link that visitors can use instead of tapping an NFC tag.
How do I cancel my subscription?
Go to iPhone Settings > Apple ID > Subscriptions > DoorDot, and tap Cancel. You'll keep premium features until the end of your billing period.
How do I delete my data?
Delete individual Dots from the Settings screen in the app. To request complete account data deletion, email support@hatchingpoint.com.