family footsteps
support
Need Help?
We're here to help you get the most out of Family Footsteps. Build a private walking route through the places your family lived, learned, worked, and remembered.
Contact Us
For questions, feedback, or support requests, email us at:
Common Questions
- How do I restore my purchase?
Go to Settings in the app and tap "Restore Purchases" - How do I cancel my subscription?
Open Settings → Apple ID → Subscriptions → Family Footsteps → Cancel - Is my data backed up?
Your data is stored locally on your device. Enable iCloud backup to preserve your data.
Response Time
We typically respond to support requests within 24-48 hours.