synara

Introduction

Hatching Point LLC ("we," "our," or "us") operates the Synara mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

• Account Information: Name, email address (if provided)
• Birthday Information: Your date of birth and the birth dates of people you analyze
• Profile Data: Names, relationship types, and notes about people you analyze
• Subscription Information: Purchase history and subscription status (processed through Apple's App Store)

Automatically Collected Information

• Device Information: Device type, operating system version, unique device identifiers
• Usage Data: App features used, frequency of use, session duration
• Analytics Data: Aggregated, anonymized usage statistics to improve our services

Information We Do NOT Collect

• We do NOT collect your precise location data
• We do NOT access your contacts or photos without explicit permission
• We do NOT sell your personal information to third parties
• We do NOT track you across other apps or websites

How We Use Your Information

We use the information we collect to:

• Provide Services: Generate archetype analyses and relationship insights
• Personalize Experience: Remember your preferences and saved profiles
• Process Payments: Handle subscription purchases through Apple's App Store
• Improve the App: Analyze usage patterns to enhance features and user experience
• Customer Support: Respond to your questions and provide assistance
• AI Features: Process your questions through OpenAI's API (premium users only)
• Communications: Send important updates about the App or your subscription

Data Storage and Security

Local Storage

• Most of your data (names, birthdays, notes, analyses) is stored locally on your device using Core Data
• This data is not automatically synced to our servers
• If you delete the App, this local data is permanently deleted

Cloud Services

• OpenAI API: When you use AI chat features, your questions and the person's archetype data are sent to OpenAI's API to generate responses.
• RevenueCat: Subscription management is handled through RevenueCat, which processes purchase data according to their privacy policy.
• Apple App Store: Payment processing is handled by Apple according to their privacy policy.

Security Measures

We implement industry-standard security measures including data encryption in transit (HTTPS/TLS), secure API communications, regular security audits, and limited data retention policies. However, no method of transmission over the internet is 100% secure.

Third-Party Services

• OpenAI: Used to generate personalized relationship advice. Data shared includes person's archetype information and your questions.
• RevenueCat: Used to manage in-app purchases and subscriptions. Data shared includes purchase history and subscription status.
• Apple App Store: Used for payment processing. Data shared includes payment information and purchase history.

Your Data Rights

Access and Portability

• You can view all your saved data within the App
• Contact us to request a copy of your data

Correction

• You can edit or update your information directly in the App

Deletion

• You can delete individual profiles or all data within the App
• Contact us at support@hatchingpoint.com to request complete account deletion
• Deleting the App removes all locally stored data

Opt-Out

• You can opt out of analytics by disabling tracking in your device settings
• You can unsubscribe from promotional emails (if any)

Children's Privacy

Synara is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (Note: We do NOT sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at support@hatchingpoint.com.

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Legal Basis: We process your data based on your consent and to fulfill our contract with you
• Data Transfers: Your data may be transferred to the United States where our servers are located
• Rights: Access, rectification, erasure, restriction, portability, and objection
• Complaints: You may lodge a complaint with your local data protection authority

Data Retention

• Active Users: We retain your data as long as you use the App
• Inactive Accounts: Local data remains on your device until you delete the App
• Subscription Data: Retained as required by law for tax and accounting purposes (typically 7 years)
• Analytics Data: Anonymized analytics may be retained indefinitely

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date, posting the new Privacy Policy in the App, and sending you an email notification (if applicable). Your continued use of the App after changes constitutes acceptance of the updated policy.

International Users

Synara is operated in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. By using the App, you consent to this transfer.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Hatching Point LLC

Email: support@hatchingpoint.com

Website: hatchingpoint.com

For data deletion requests or privacy inquiries, please include "Privacy Request" in your email subject line.

Your Consent

By using Synara, you consent to this Privacy Policy and agree to its terms.

Note: This Privacy Policy applies only to the Synara mobile application and does not apply to any third-party websites, applications, or services that may be linked from our App.