Clarify

terms of service

Effective Date: January 1, 2025

1. Acceptance of Terms

By using Clarify, you agree to these Terms. We may modify Terms anytime; continued use constitutes acceptance.

2. Eligibility

Clarify is designed for professional business use. You must be 18+ years old and have the authority to bind your organization to these terms. Teams must ensure all users comply with these Terms.

3. Description of Service

Clarify is a feedback management app designed for small insurance agency teams. Features include:

• Automated feedback categorization
• Instant action task creation
• CRM and tool integration
• Customizable categories
• Priority highlighting
• Analytics dashboard
• Secure data handling

Clarify is a productivity tool and does NOT provide legal, financial, or professional insurance advice.

4. IMPORTANT DISCLAIMER

THE SERVICE IS FOR WORKFLOW MANAGEMENT PURPOSES ONLY.

Clarify is NOT a substitute for professional judgment in insurance matters. AI-powered categorization is automated pattern recognition, NOT professional advice. Users are responsible for verifying the accuracy and appropriateness of all categorizations and task assignments.

• Always verify AI-generated categorizations before acting
• Don't rely solely on automation for critical decisions
• Maintain appropriate oversight of automated processes

We make no representations or warranties about the accuracy, reliability, or completeness of any automated categorization. AI insights may be incorrect or inappropriate for your specific use case.

5. Subscription Terms

• Tiered pricing based on team size: $50/month (5 users), $100/month (10 users), $200/month (20 users)
• Premium subscription options: Monthly ($4.99), Yearly ($29.99), Lifetime ($79.99)
• Auto-renewal unless cancelled 24+ hours before period ends
• Payments via Apple App Store
• Cancel anytime in Apple ID settings
• No refunds except as required by law/Apple
• Prices may change with notice

6. User Conduct

You agree to:

• Provide accurate information
• Use for lawful business purposes within your organization
• Maintain device and account security
• Accept responsibility for team member activities
• Comply with applicable insurance industry regulations

You agree NOT to:

• Reverse engineer the Service
• Attempt unauthorized access
• Transmit harmful or malicious content
• Interfere with Service operations
• Use automated access or scraping
• Sublicense or resell access to the Service
• Upload client data without proper authorization

7. Data Ownership & Security

Your feedback data and client information remain your property. You grant us a license to process it for Service delivery. You are responsible for ensuring you have proper authorization to upload and process any client data.

We implement industry-standard security measures to protect your data. You agree to maintain appropriate security practices on your end, including secure passwords and device management.

8. Intellectual Property

The Service is owned by HatchingPoint and protected by intellectual property laws. Clarify, its logo, and all related marks are trademarks of HatchingPoint.

9. DISCLAIMER OF WARRANTIES

SERVICE PROVIDED "AS IS" WITHOUT WARRANTIES.

We disclaim:

• Implied warranties of merchantability/fitness
• Non-infringement warranties
• Warranties of uninterrupted/error-free service
• Warranties about categorization accuracy
• Warranties about integration compatibility

Use at your own risk.

10. LIMITATION OF LIABILITY

HATCHINGPOINT NOT LIABLE FOR:

• Indirect, incidental, special, consequential, punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages from use/inability to use Service
• Damages from reliance on automated categorization
• Third-party service issues (CRM integrations, Apple)
• Missed deadlines or improperly categorized feedback

MAXIMUM LIABILITY: Greater of $100 or 12 months of fees paid.

11. Indemnification

You indemnify HatchingPoint against claims arising from your use, violations, unauthorized data uploads, or reliance on automated categorization.

12. DISPUTE RESOLUTION & ARBITRATION

Disputes resolved through binding individual arbitration (AAA rules), not court.

CLASS ACTION WAIVER: You waive the right to participate in class actions.

Opt-out: Email support@hatchingpoint.com within 30 days of first use.

13. Governing Law

Delaware law governs. Non-arbitration actions shall be brought in Delaware courts.

14. Termination

We may terminate access anytime for violations. Upon termination: access ceases, prior fees due, you may export your data within 30 days, survival clauses remain in effect.

15. Third-Party Services

CRM integrations, AI services, and Apple integrations are subject to their respective terms. We're not responsible for third-party services.

16. Severability

Invalid provisions will be struck; the remainder remains enforceable.

17. Entire Agreement

These Terms + our Privacy Policy constitute the entire agreement.

18. Contact

Email: support@hatchingpoint.com

Company: HatchingPoint