Collab Support
Need help with Collab? Contact inquiry@hatchingpoint.com or use Settings → Send feedback in the app. Include your app version, device model and a description of the issue. Never send your password, sign-in token or verification code.
Release availability
Collab is being prepared for release. Live email delivery and external sign-in/push setup are still being completed. The local demo does not send email or push notifications and does not contact other artists.
Account access
When live email delivery is available, use the sign-in recovery flow to reset your password. Check your spam folder for verification messages and request a fresh code if the previous code expires. For an Apple or Google account, use the same sign-in provider. Contact support if you cannot regain access.
Music and messages
Check your connection, the supported file format and the upload size: audio and video uploads are limited to 25 MB, and photos to 10 MB. A failed message retains its draft and can be retried. Private attachments require a current account session and access to the conversation. Blocking or content moderation may remove that access.
Reporting and blocking
Use the options menu on an artist, post, opportunity or conversation to report it. Blocking stops messaging and hides each artist from the other's discovery. Include enough context for staff to understand a report; avoid sending unnecessary sensitive information.
Delete your account or make a privacy request
Use Settings → Delete account. Uninstalling the app does not delete your online account. If you cannot sign in, contact us for help; we may need to verify account ownership. You can also contact us about access to or correction of your information.